Integrations / CRM and sales

Use AssistCall with Freshsales

AssistCall answers your business calls 24/7 and can send each call, message and booking to Freshsales through Webhook, Live API actions, Zapier, Make, n8n.

Freshsales: A sales CRM from Freshworks with built-in phone and email and AI deal insights, for small and mid-size sales teams.

Connects

Example call

A prospect calls the sales line during lunch. The receptionist takes their name, company and what they want to buy. A Zap creates the contact and a deal in Freshsales, and when the rep is back the deal is waiting with the call summary as a note.

• During a call, the receptionist searches Freshsales for the caller's number with your API key and greets returning customers by name.
• After the call, a Zap creates the Freshsales contact and attaches the call summary with the Add Note to Contact action.
• lead.captured events create a deal through a Zap, so the inquiry lands in your sales pipeline.

How it connects

• Webhook: Signed JSON for every call, message and booking, sent to any HTTPS URL you choose.
• Live API actions: During the call, the receptionist calls the app's API with your key to look up or create records.
• Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
• Make: Start a Make scenario with a custom webhook and use the app's Make modules.
• n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
• Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About Freshsales's API

• Self-serve API: you can create a key in your account
• Style: REST (JSON)
• Authentication: API key in the Authorization header (Token token=KEY), found under Profile Settings > API Settings
• On Zapier: yes. On Make: yes.

Each user's API key and bundle alias (the account's API domain) are under Profile Settings > API Settings. Freshworks documents a limit of 1,000 API requests per hour per account, and bulk upserts take up to 100 records. Freshsales sends outbound webhooks from workflow automations; this research did not confirm which plans include that (pricing lists basic workflows from the Growth plan). On Zapier the app is listed as Freshsales Suite.

Not included: no one-click Freshsales app, no listing in Freshsales's marketplace, no two-way sync, and no partnership with Freshworks Inc..

Researched by the AssistCall team and checked against Freshworks Inc.'s public pages on October 24, 2026. Freshsales is a trademark of Freshworks Inc.. AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Freshworks Inc..

More CRM and sales integrations

• HubSpot: A CRM with a free tier and paid Starter, Professional and Enterprise plans that small and mid-size businesses use to track contacts, deals, marketing emails and support tickets.
• Pipedrive: A pipeline-based sales CRM that small sales teams use to track deals, contacts and follow-up activities.
• Salesforce: A CRM used by companies of every size. Its Starter Suite ($25 per user a month) and Pro Suite ($100 per user a month) are the packages aimed at small businesses.
• Zoho CRM: A CRM from Zoho with a free edition and low-cost paid editions, used to track leads, contacts, deals and sales activity.
• Close: A sales CRM with built-in calling, email and SMS, for small inside sales teams that do a lot of outreach.
• Copper: A CRM that runs inside Google Workspace, keeping contacts, leads, deals and projects next to Gmail and Google Calendar.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.