Integrations / E-commerce and online stores

Use AssistCall with Shippo

AssistCall answers your business calls 24/7 and can send each call, message and booking to Shippo through Webhook, Live API actions, Zapier, Make, n8n.

Shippo: Shippo is shipping software and an API for comparing carrier rates, buying labels and tracking packages, used by online stores and marketplace sellers.

Connects

Example call

Caller says "My USPS tracking number is 9400... and it hasn't moved." AssistCall asks Shippo's tracking API for that USPS number, reads back the latest status, and the owner gets an email summary with the transcript.

• During a call, AssistCall asks Shippo's tracking API for the latest status of a carrier and tracking number and reads it to the caller.
• When a caller leaves a message with an order ID, a Zap runs Shippo's Find an Order and emails you the order with the message.
• Forward your support line to AssistCall so "where is my package" calls get answered after hours.

How it connects

• Webhook: Signed JSON for every call, message and booking, sent to any HTTPS URL you choose.
• Live API actions: During the call, the receptionist calls the app's API with your key to look up or create records.
• Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
• Make: Start a Make scenario with a custom webhook and use the app's Make modules.
• n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
• Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About Shippo's API

• Self-serve API: you can create a key in your account
• Style: REST
• Authentication: API token in the header Authorization: ShippoToken <token>
• On Zapier: yes. On Make: yes.

Live and test tokens are created in the Shippo portal under API Configuration > Developer keys; the full token is shown only once. Webhooks cover tracking changes (track_updated) and label purchases (transaction_created). The tracking-status endpoint is referenced in Shippo's docs, but its exact parameters were not confirmed in this research. Zapier's Shippo app includes Find an Order, Find a Shipping Label and Get Orders; Make's includes Get an Order and Get a Shipping Label.

Not included: no one-click Shippo app, no listing in Shippo's marketplace, no two-way sync, and no partnership with Shippo.

Researched by the AssistCall team and checked against Shippo's public pages on October 24, 2026. Shippo is a trademark of Shippo. AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Shippo.

More E-commerce and online stores integrations

• Amazon Seller Central: Seller Central is the account where independent sellers list products, manage orders and inventory, and handle fulfillment for the Amazon store; the Selling Partner API (SP-API) exposes that data.
• Shopify: Shopify is a hosted platform for running an online store and in-person sales, with orders, products, customers and payments in one admin.
• Square Online: Square Online is Square's website and online store builder; online orders, customers and payments sit in the same Square account as in-person sales.
• WooCommerce: WooCommerce is a free, open-source plugin that turns a WordPress website into an online store with products, orders, customers and payments.
• BigCommerce: BigCommerce is a hosted e-commerce platform for online stores, used mostly by growing B2C and B2B brands.
• eBay: eBay is an online marketplace where businesses and individuals sell new and used goods at auction or fixed price.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.