Integrations / E-commerce and online stores

Use AssistCall with ShipStation

AssistCall answers your business calls 24/7 and can send each call, message and booking to ShipStation through Webhook, Live API actions, Zapier, Make, n8n.

ShipStation: ShipStation is shipping software that pulls in orders from online stores and marketplaces, compares carrier rates and prints labels.

Connects

Example call

Caller says "Has order 2207 shipped?" AssistCall looks up shipments for order 2207 in ShipStation, reads back the carrier and tracking number, and the owner gets an email summary of the call.

• During a call, AssistCall looks up shipments for an order number through the ShipStation API and reads the carrier and tracking number to the caller.
• When a caller reports a shipping problem, a Make scenario adds a tag to that order in ShipStation with Add Tag to Order, so your team sees it in the order list.
• Forward your support line to AssistCall after hours so "where is my order" calls get answered with live tracking details.

How it connects

• Webhook: Signed JSON for every call, message and booking, sent to any HTTPS URL you choose.
• Live API actions: During the call, the receptionist calls the app's API with your key to look up or create records.
• Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
• Make: Start a Make scenario with a custom webhook and use the app's Make modules.
• n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
• Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About ShipStation's API

• Self-serve API: you can create a key in your account
• Style: REST
• Authentication: API key and secret with HTTP Basic auth (V1); API key (V2)
• On Zapier: yes. On Make: yes.

Keys come from Settings > API Settings in ShipStation; a V2 key is shown only once. API access is included on the Standard and Premium plans, not Starter (shipstation.com/pricing). V1 allows 40 requests per minute per key pair. Zapier's ShipStation app has 4 triggers and a Create Order action; Make's verified app has 4 triggers and 26 actions, such as Add Tag to Order.

Not included: no one-click ShipStation app, no listing in ShipStation's marketplace, no two-way sync, and no partnership with Auctane (ShipStation).

Researched by the AssistCall team and checked against Auctane (ShipStation)'s public pages on October 24, 2026. ShipStation is a trademark of Auctane (ShipStation). AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Auctane (ShipStation).

More E-commerce and online stores integrations

• Amazon Seller Central: Seller Central is the account where independent sellers list products, manage orders and inventory, and handle fulfillment for the Amazon store; the Selling Partner API (SP-API) exposes that data.
• Shopify: Shopify is a hosted platform for running an online store and in-person sales, with orders, products, customers and payments in one admin.
• Square Online: Square Online is Square's website and online store builder; online orders, customers and payments sit in the same Square account as in-person sales.
• WooCommerce: WooCommerce is a free, open-source plugin that turns a WordPress website into an online store with products, orders, customers and payments.
• BigCommerce: BigCommerce is a hosted e-commerce platform for online stores, used mostly by growing B2C and B2B brands.
• eBay: eBay is an online marketplace where businesses and individuals sell new and used goods at auction or fixed price.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.