Auto repair and dealerships integrations
Repair shops and dealerships miss calls while advisors are at the counter, techs are under a car, or the store is closed, and every missed call can be a lost repair order or a lost sale. Their shop management, DMS and CRM systems hold the customer, vehicle and repair-order records that callers ask about. Connecting calls to those systems gets appointments, messages and phone leads to the advisor or BDC without anyone typing them in twice.
- CCC ONE: Collision repair estimating and repair-management software that body shops use to write estimates, work with insurers and track repairs.
- CDK Global: Dealer management system (DMS) and retail software that franchised car, truck and RV dealers use for sales, service, parts and accounting.
- DealerCenter: Web-based dealer management system with inventory, CRM, dealer websites and buy-here-pay-here tools, used mostly by independent used-car dealers.
- Mitchell 1 Manager SE: Shop management software from Mitchell 1, a Snap-on company, for auto and light-truck repair shops, covering estimates, invoices, scheduling, inspections and 180+ reports.
- Reynolds and Reynolds: Dealer management systems (ERA and POWER) plus CRM and document tools for franchised car dealerships.
- Shopmonkey: Cloud shop management software for auto repair, tire and specialty shops, covering work orders, estimates, inspections, scheduling, payments and customer texting.
- Tekmetric: Cloud shop management software for independent auto repair shops, covering repair orders, estimates, digital inspections, scheduling and payments.
- AutoLeap: Cloud shop management software for auto repair shops with estimates, digital inspections, scheduling, payments and customer marketing.
- DealerSocket: Dealership CRM and DMS from Solera that car dealers use to manage sales leads, follow-up and service marketing.
- Elead (CDK CRM): Dealership CRM, now sold as CDK CRM, that sales and BDC teams use to work leads, log calls and follow up with buyers.
- Protractor: Shop management software for auto repair shops covering estimates, work orders, scheduling, inventory and accounting.
- Tekion: Cloud dealer management platform (Automotive Retail Cloud) that franchised dealers use for sales, service, parts and accounting.
- VinSolutions: Dealership CRM from Cox Automotive with lead management, desking and marketing tools for car dealers.
- R.O. Writer: Cloud shop management software for auto repair shops, sold for about 50 years, with repair orders, estimates, inventory and an accounting link.
- Shop-Ware: Cloud shop management software for independent repair shops with digital inspections, estimates, scheduling and customer texting.