Use AssistCall with Freshdesk

AssistCall answers your business calls 24/7 and can send each call, message and booking to Freshdesk through Zapier, Make, n8n.

Freshdesk: Freshworks' help desk software that turns email, chat, phone and social messages into tickets for small and mid-size support teams.

Connects

Example call

A customer calls to say their order arrived damaged. The receptionist takes the details, and a new Freshdesk ticket appears with the caller's number, the summary and a link to the recording.

Create a Freshdesk ticket from each message the receptionist takes, with the caller's number, reason and urgency, through Zapier's Create Ticket action, Make or n8n.
Add each new caller as a Freshdesk contact from lead.captured events with Make's Create a Contact module or Zapier.
Put the call summary and recording link into the ticket description, so agents can listen to the call before replying.

How it connects

Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
Make: Start a Make scenario with a custom webhook and use the app's Make modules.
n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About Freshdesk's API

Self-serve API: you can create a key in your account
Style: REST
Authentication: API key sent as Basic auth; each agent's key is under Profile settings
On Zapier: yes. On Make: yes.

Each agent has a personal API key under Profile settings. Rate limits depend on the plan, and trial accounts get 50 calls per minute. Automation rules can call a webhook when tickets change. Freshdesk rejects any request that includes a field it doesn't expect (error code invalid_field). AssistCall's live actions add caller_phone and call_id to each request, so for now connect Freshdesk through Zapier, Make or n8n.

Not included: no one-click Freshdesk app, no listing in Freshdesk's marketplace, no two-way sync, and no partnership with Freshworks Inc..

Researched by the AssistCall team and checked against Freshworks Inc.'s public pages on October 24, 2026. Freshdesk is a trademark of Freshworks Inc.. AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Freshworks Inc..

More Help desk and team chat integrations

HubSpot Service Hub: HubSpot's customer service software, with help desk tickets, a shared inbox and a knowledge base on the same CRM as HubSpot's sales and marketing tools.
Microsoft Teams: Microsoft 365's chat, meetings and calling app for teams that already use Outlook, Word and Excel.
Slack: Team chat app where small teams talk in channels and direct messages instead of email.
Zendesk: Help desk software that turns customer emails, chats and calls into tickets a support team can track and answer.
Front: Shared inbox platform where teams handle email, SMS, chat and social messages together, with assignments and internal comments.
Google Chat: Google Workspace's team messaging app, with spaces and direct messages alongside Gmail and Google Calendar.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.