Use AssistCall with Zendesk

AssistCall answers your business calls 24/7 and can send each call, message and booking to Zendesk through Zapier, Make, n8n, Live API actions.

Zendesk: Help desk software that turns customer emails, chats and calls into tickets a support team can track and answer.

Connects

Example call

A customer calls to ask if their repair ticket is closed. The receptionist finds them in Zendesk by phone number and tells them the ticket is still open. The owner gets the call summary by email afterwards.

Create a Zendesk ticket from every message the receptionist takes, with the caller's number, reason, urgency and recording link, through Zapier's Create Ticket action, Make or n8n.
During a call, find the caller in Zendesk by phone number (GET /api/v2/users/search) and then read their requested tickets, so the receptionist can say whether the latest one is open or solved.
Use Zapier's Find or Create User action on lead.captured events so every new caller exists as a Zendesk user before an agent follows up.

How it connects

Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
Make: Start a Make scenario with a custom webhook and use the app's Make modules.
n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
Live API actions: During the call, the receptionist calls the app's API with your key to look up or create records.
Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About Zendesk's API

Self-serve API: you can create a key in your account
Style: REST
Authentication: OAuth access token, or API token sent as Basic auth (email/token)
On Zapier: yes. On Make: yes.

Admins manage API tokens and OAuth clients in Admin Center under Apps and integrations > APIs. Zendesk now marks API tokens as deprecated and recommends OAuth access tokens. Rate limits on Zendesk Suite: Team 200 requests per minute, Growth and Professional 400, Enterprise 700. The Users search endpoint matches on phone number, which makes caller lookups possible.

Not included: no one-click Zendesk app, no listing in Zendesk's marketplace, no two-way sync, and no partnership with Zendesk, Inc..

Researched by the AssistCall team and checked against Zendesk, Inc.'s public pages on October 24, 2026. Zendesk is a trademark of Zendesk, Inc.. AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Zendesk, Inc..

More Help desk and team chat integrations

Freshdesk: Freshworks' help desk software that turns email, chat, phone and social messages into tickets for small and mid-size support teams.
HubSpot Service Hub: HubSpot's customer service software, with help desk tickets, a shared inbox and a knowledge base on the same CRM as HubSpot's sales and marketing tools.
Microsoft Teams: Microsoft 365's chat, meetings and calling app for teams that already use Outlook, Word and Excel.
Slack: Team chat app where small teams talk in channels and direct messages instead of email.
Front: Shared inbox platform where teams handle email, SMS, chat and social messages together, with assignments and internal comments.
Google Chat: Google Workspace's team messaging app, with spaces and direct messages alongside Gmail and Google Calendar.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.