Help desk and team chat integrations
Support teams work out of a help desk, and most small businesses coordinate in a team chat app. When phone calls connect to these tools, a caller's message becomes a ticket next to the team's email and chat, and urgent calls show up in Slack, Teams or Google Chat where staff already are instead of sitting in voicemail. Most of these connections run through AssistCall's webhook events and Zapier, Make or n8n. Live lookups during a call are offered only where the system lets the business create its own long-lived API token.
- Freshdesk: Freshworks' help desk software that turns email, chat, phone and social messages into tickets for small and mid-size support teams.
- HubSpot Service Hub: HubSpot's customer service software, with help desk tickets, a shared inbox and a knowledge base on the same CRM as HubSpot's sales and marketing tools.
- Microsoft Teams: Microsoft 365's chat, meetings and calling app for teams that already use Outlook, Word and Excel.
- Slack: Team chat app where small teams talk in channels and direct messages instead of email.
- Zendesk: Help desk software that turns customer emails, chats and calls into tickets a support team can track and answer.
- Front: Shared inbox platform where teams handle email, SMS, chat and social messages together, with assignments and internal comments.
- Google Chat: Google Workspace's team messaging app, with spaces and direct messages alongside Gmail and Google Calendar.
- Gorgias: Help desk for online stores, especially Shopify, that shows email, chat, social and phone conversations next to each customer's orders.
- Help Scout: Shared inbox and help desk for small support teams, with email, live chat, a knowledge base and customer profiles.
- Intercom: Customer service platform with a help desk, a live chat messenger and the Fin AI agent, used mostly by software and online businesses.
- Jira Service Management: Atlassian's service desk for IT and service teams, built on Jira, with a customer portal, request queues and SLAs.
- Zoho Desk: Zoho's help desk software for handling customer emails, calls, chats and social messages as tickets, often used with Zoho CRM.
- Discord: Voice, video and text chat app organized into servers and channels, used by online communities and some small teams.