Use AssistCall with Jira Service Management

AssistCall answers your business calls 24/7 and can send each call, message and booking to Jira Service Management through Zapier, n8n, Live API actions.

Jira Service Management: Atlassian's service desk for IT and service teams, built on Jira, with a customer portal, request queues and SLAs.

Connects

Example call

A client's office manager calls because the office network is down. The receptionist checks open request HELP-482 and tells them it is in progress, and the on-call technician gets the call summary by email.

Raise a Jira Service Management request for each message the receptionist takes, using Zapier's Create Request action or n8n.
During a call, check a request's status by its key (for example HELP-123) with GET /rest/servicedeskapi/request/{key} and the business's own API token, then tell the caller where it stands.
Filter message.taken events on urgency in Zapier so urgent calls go in as a separate request type that on-call staff watch.

How it connects

Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
Live API actions: During the call, the receptionist calls the app's API with your key to look up or create records.
Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About Jira Service Management's API

Self-serve API: you can create a key in your account
Style: REST
Authentication: API token from id.atlassian.com sent as Basic auth (email:token), or OAuth 2.0
On Zapier: yes. On Make: no.

Any user can create an API token at id.atlassian.com/manage/api-tokens, and the token has that user's permissions. The Basic auth header is the base64 of email:token. Make has a Jira Cloud Platform app that can create issues in a service project, but no app built for Jira Service Management, so Make is not listed here.

Not included: no one-click Jira Service Management app, no listing in Jira Service Management's marketplace, no two-way sync, and no partnership with Atlassian.

Researched by the AssistCall team and checked against Atlassian's public pages on October 24, 2026. Jira Service Management is a trademark of Atlassian. AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Atlassian.

More Help desk and team chat integrations

Freshdesk: Freshworks' help desk software that turns email, chat, phone and social messages into tickets for small and mid-size support teams.
HubSpot Service Hub: HubSpot's customer service software, with help desk tickets, a shared inbox and a knowledge base on the same CRM as HubSpot's sales and marketing tools.
Microsoft Teams: Microsoft 365's chat, meetings and calling app for teams that already use Outlook, Word and Excel.
Slack: Team chat app where small teams talk in channels and direct messages instead of email.
Zendesk: Help desk software that turns customer emails, chats and calls into tickets a support team can track and answer.
Front: Shared inbox platform where teams handle email, SMS, chat and social messages together, with assignments and internal comments.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.