Use AssistCall with Help Scout

AssistCall answers your business calls 24/7 and can send each call, message and booking to Help Scout through Zapier, Make, n8n.

Help Scout: Shared inbox and help desk for small support teams, with email, live chat, a knowledge base and customer profiles.

Connects

Example call

A customer calls with a billing question while the team is offline. The receptionist takes the message, and a new conversation appears in the Help Scout billing inbox with the summary and recording link.

Open a Help Scout conversation in the right inbox for each message the receptionist takes, through Zapier's Create Conversation action, Make or n8n.
Add or update the caller as a Help Scout customer from lead.captured events with Zapier's Find or Create Customer action.
Add the call summary and recording link to the conversation as a private note with Zapier's Add Note action.

How it connects

Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
Make: Start a Make scenario with a custom webhook and use the app's Make modules.
n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About Help Scout's API

Self-serve API: you can create a key in your account
Style: REST (Mailbox API 2.0)
Authentication: OAuth 2.0; client credentials from an app under Your Profile > My apps
On Zapier: yes. On Make: yes.

Create an app under Your Profile > My apps and exchange its ID and secret for a token. Client-credentials tokens last two days, so AssistCall connects through Zapier, Make or n8n rather than live lookups with a fixed token. The pricing page lists API limits of 200, 400 or 800 calls per minute depending on plan. Webhooks are set up in the Webhooks app under Workspace > Apps.

Not included: no one-click Help Scout app, no listing in Help Scout's marketplace, no two-way sync, and no partnership with Help Scout.

Researched by the AssistCall team and checked against Help Scout's public pages on October 24, 2026. Help Scout is a trademark of Help Scout. AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Help Scout.

More Help desk and team chat integrations

Freshdesk: Freshworks' help desk software that turns email, chat, phone and social messages into tickets for small and mid-size support teams.
HubSpot Service Hub: HubSpot's customer service software, with help desk tickets, a shared inbox and a knowledge base on the same CRM as HubSpot's sales and marketing tools.
Microsoft Teams: Microsoft 365's chat, meetings and calling app for teams that already use Outlook, Word and Excel.
Slack: Team chat app where small teams talk in channels and direct messages instead of email.
Zendesk: Help desk software that turns customer emails, chats and calls into tickets a support team can track and answer.
Front: Shared inbox platform where teams handle email, SMS, chat and social messages together, with assignments and internal comments.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.