Use AssistCall with Intercom

AssistCall answers your business calls 24/7 and can send each call, message and booking to Intercom through Zapier, Make, n8n.

Intercom: Customer service platform with a help desk, a live chat messenger and the Fin AI agent, used mostly by software and online businesses.

Connects

Example call

A subscriber calls to say they were charged twice. The receptionist takes the details, and an Intercom ticket opens for the support team with the caller's number, the summary and the recording link.

Create an Intercom ticket for each message the receptionist takes, through Zapier's Create Ticket action, Make or n8n.
Add new callers as Intercom leads from lead.captured events with Zapier's Create Lead action, so the team can follow up by email or chat.
Attach the call summary to the caller's Intercom profile with Zapier's Add Note action.

How it connects

Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
Make: Start a Make scenario with a custom webhook and use the app's Make modules.
n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About Intercom's API

Self-serve API: you can create a key in your account
Style: REST
Authentication: Access token (Bearer) from an app in the workspace's Developer Hub; OAuth for public apps
On Zapier: yes. On Make: yes.

Creating an app in the workspace's Developer Hub issues an access token right away, which should be kept private like a password. Webhook subscriptions are set up in the Developer Hub and work on paid and development workspaces. Searching contacts by phone needs a nested query body, so AssistCall connects through Zapier, Make or n8n rather than live lookups.

Not included: no one-click Intercom app, no listing in Intercom's marketplace, no two-way sync, and no partnership with Fin (the company formerly named Intercom; renamed in 2026).

Researched by the AssistCall team and checked against Fin (the company formerly named Intercom; renamed in 2026)'s public pages on October 24, 2026. Intercom is a trademark of Fin (the company formerly named Intercom; renamed in 2026). AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Fin (the company formerly named Intercom; renamed in 2026).

More Help desk and team chat integrations

Freshdesk: Freshworks' help desk software that turns email, chat, phone and social messages into tickets for small and mid-size support teams.
HubSpot Service Hub: HubSpot's customer service software, with help desk tickets, a shared inbox and a knowledge base on the same CRM as HubSpot's sales and marketing tools.
Microsoft Teams: Microsoft 365's chat, meetings and calling app for teams that already use Outlook, Word and Excel.
Slack: Team chat app where small teams talk in channels and direct messages instead of email.
Zendesk: Help desk software that turns customer emails, chats and calls into tickets a support team can track and answer.
Front: Shared inbox platform where teams handle email, SMS, chat and social messages together, with assignments and internal comments.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.