Use AssistCall with Zoho Desk

AssistCall answers your business calls 24/7 and can send each call, message and booking to Zoho Desk through Zapier, Make, n8n.

Zoho Desk: Zoho's help desk software for handling customer emails, calls, chats and social messages as tickets, often used with Zoho CRM.

Connects

Example call

A customer calls to report that a delivered part is the wrong size. The receptionist takes the order number and details, and a Zoho Desk ticket opens in the right department with the call summary.

Create a Zoho Desk ticket from every message the receptionist takes, using Zapier's Create Ticket action or Make.
Add new callers as Zoho Desk contacts from lead.captured events with Zapier's Find or Create Contact action.
Send urgent messages to a specific Zoho Desk department by setting the department on the ticket in Make or n8n.

How it connects

Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
Make: Start a Make scenario with a custom webhook and use the app's Make modules.
n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About Zoho Desk's API

Self-serve API: you can create a key in your account
Style: REST
Authentication: OAuth 2.0 through the Zoho API Console (self client)
On Zapier: yes. On Make: yes.

Zoho access tokens last one hour and must be refreshed, so AssistCall connects through Zapier, Make or n8n, which handle the refresh, instead of live lookups with a fixed token. Zoho runs separate data centers (.com, .eu, .in and others), so connections must use the domain where the account lives.

Not included: no one-click Zoho Desk app, no listing in Zoho Desk's marketplace, no two-way sync, and no partnership with Zoho Corporation.

Researched by the AssistCall team and checked against Zoho Corporation's public pages on October 24, 2026. Zoho Desk is a trademark of Zoho Corporation. AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Zoho Corporation.

More Help desk and team chat integrations

Freshdesk: Freshworks' help desk software that turns email, chat, phone and social messages into tickets for small and mid-size support teams.
HubSpot Service Hub: HubSpot's customer service software, with help desk tickets, a shared inbox and a knowledge base on the same CRM as HubSpot's sales and marketing tools.
Microsoft Teams: Microsoft 365's chat, meetings and calling app for teams that already use Outlook, Word and Excel.
Slack: Team chat app where small teams talk in channels and direct messages instead of email.
Zendesk: Help desk software that turns customer emails, chats and calls into tickets a support team can track and answer.
Front: Shared inbox platform where teams handle email, SMS, chat and social messages together, with assignments and internal comments.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.