Use AssistCall with Gorgias

AssistCall answers your business calls 24/7 and can send each call, message and booking to Gorgias through Zapier, Make, n8n.

Gorgias: Help desk for online stores, especially Shopify, that shows email, chat, social and phone conversations next to each customer's orders.

Connects

Example call

A shopper calls on a Saturday asking where their order is. The receptionist takes the order number and email, and a Gorgias ticket opens so an agent can reply with tracking on Monday.

Create a Gorgias ticket for each message the receptionist takes, with the caller's number and summary, using Zapier's Create Ticket action, Make or n8n.
Add the call transcript to the ticket with Zapier's Create Ticket Message action or Make's Create a ticket message module, so agents can read the whole call.
Create new callers as Gorgias customers from lead.captured events with Make's Create a customer module.

How it connects

Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
Make: Start a Make scenario with a custom webhook and use the app's Make modules.
n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About Gorgias's API

Self-serve API: you can create a key in your account
Style: REST
Authentication: Basic auth with the account email and an API key from Settings > Account > REST API; OAuth 2.0 for public apps
On Zapier: yes. On Make: yes.

The base URL is https://{your-domain}.gorgias.com/api/, and the key is created on the REST API settings page. API-key integrations can make 40 requests per 20 seconds. Gorgias can send outbound HTTP requests when ticket events happen.

Not included: no one-click Gorgias app, no listing in Gorgias's marketplace, no two-way sync, and no partnership with Gorgias, Inc..

Researched by the AssistCall team and checked against Gorgias, Inc.'s public pages on October 24, 2026. Gorgias is a trademark of Gorgias, Inc.. AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Gorgias, Inc..

More Help desk and team chat integrations

Freshdesk: Freshworks' help desk software that turns email, chat, phone and social messages into tickets for small and mid-size support teams.
HubSpot Service Hub: HubSpot's customer service software, with help desk tickets, a shared inbox and a knowledge base on the same CRM as HubSpot's sales and marketing tools.
Microsoft Teams: Microsoft 365's chat, meetings and calling app for teams that already use Outlook, Word and Excel.
Slack: Team chat app where small teams talk in channels and direct messages instead of email.
Zendesk: Help desk software that turns customer emails, chats and calls into tickets a support team can track and answer.
Front: Shared inbox platform where teams handle email, SMS, chat and social messages together, with assignments and internal comments.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.