Integrations / Automation, spreadsheets and work management

Use AssistCall with Smartsheet

AssistCall answers your business calls 24/7 and can send each call, message and booking to Smartsheet through Zapier, Make, n8n, Live API actions.

Smartsheet: A work management platform that looks like a spreadsheet, used to run projects, schedules and requests, mostly by mid-size and larger teams and by construction, facilities and professional services firms.

Connects

Example call

A tenant calls the facilities line to report a broken door lock. The receptionist takes the details and adds a row to the 'Work orders' sheet in Smartsheet, and the facilities manager sees the new row at the top of the sheet.

• Add a row to a 'Service requests' sheet for every message.taken event, with the caller, reason and urgency, using Zapier's or Make's Smartsheet actions.
• During a call, the receptionist adds a row at the top of your work-order sheet through Smartsheet's API with your access token, so the request is logged before the caller hangs up.
• Log every completed call, with its summary and recording link, in a project's call log sheet through an n8n HTTP Request node.

How it connects

• Zapier: Send AssistCall events to a Zap (Webhooks by Zapier, Catch Hook), then use the app's Zapier actions. Needs a paid Zapier plan.
• Make: Start a Make scenario with a custom webhook and use the app's Make modules.
• n8n: Start an n8n workflow with a webhook node, then call the app with its node or an HTTP request.
• Live API actions: During the call, the receptionist calls the app's API with your key to look up or create records.
• Call forwarding: Forward your business line to AssistCall when busy, after hours or always. Works with any carrier.

About Smartsheet's API

• Self-serve API: you can create a key in your account
• Style: REST (JSON)
• Authentication: An API access token generated under Personal Settings > API Access and sent as a Bearer token. Smartsheet's docs explain how to revoke a token but don't give an expiry date.
• On Zapier: yes. On Make: yes.

Generating a token needs a Business, Enterprise or Advanced Work Management plan. Pro users can't. The token is shown only once, so copy it straight away. Limit: 300 requests a minute per token. A row is added with a POST to /2.0/sheets/{sheetId}/rows, with cell values keyed by column ID, which AssistCall's JSON body template can send. Smartsheet Gov and Smartsheet Regions Europe use separate tokens. n8n has no Smartsheet node, so n8n workflows use an HTTP Request node with the token.

Not included: no one-click Smartsheet app, no listing in Smartsheet's marketplace, no two-way sync, and no partnership with Smartsheet Inc..

Researched by the AssistCall team and checked against Smartsheet Inc.'s public pages on October 24, 2026. Smartsheet is a trademark of Smartsheet Inc.. AssistCall is an independent product of Starling Global LLC and is not affiliated with, endorsed by, sponsored by or approved by Smartsheet Inc..

More Automation, spreadsheets and work management integrations

• Google Sheets: Google's online spreadsheet, free with any Google account and part of Google Workspace, which small businesses use for lead lists, call logs, job trackers and simple reports.
• Microsoft Excel: Microsoft's spreadsheet, included in most Microsoft 365 business plans, which small businesses use for call logs, job lists, quotes and bookkeeping. The online version keeps workbooks in OneDrive or SharePoint.
• monday.com: A work management platform where teams track projects, leads, jobs and requests on boards they set up themselves. CRM and service products run on the same platform.
• Notion: A workspace for notes, docs, wikis and simple databases that small teams also use as a lightweight CRM, task list or client tracker.
• Trello: A board app from Atlassian where small teams track jobs, leads and tasks as cards that move across lists.
• Zapier: A no-code automation service that connects more than 9,000 apps, so a small business can pass data from one app to another without writing code.

All product and company names in this directory are trademarks or registered trademarks of their respective owners, used only to identify systems AssistCall can send call information to or receive information from. Their use does not imply any affiliation with or endorsement by their owners. AssistCall connects using signed webhooks, the business's own API keys, automation platforms (Zapier, Make, n8n) the business sets up in its own account, and call forwarding. AssistCall does not provide one-click connectors, marketplace apps, certifications or two-way record or calendar sync, and does not sign HIPAA business associate agreements. Vendor features, plans and API access can change; information last checked October 24, 2026.